FAQ

Do I have any responsibilities as a customer?

Customers have the following responsibilities:

  • Provide notice and necessary information to us when opening and closing an account.
  • Pay bills on time.
  • Notify us in a timely manner.
  • Keep access to the meter clear and visible at all times. Refrain from parking cars, planting trees or shrubs, etc. on or near the meter box.
  • Protect your meter from damage.
  • Secure your property against theft of water

Where and How can I Pay my Bill?

  • You can pay your bill online by Visa, MasterCard, or Discover Card
  • At our drive-through or walk-in location at 18 Arena Dr. Cleveland, AL 35049
  • By mail at P.O. Box 609 Cleveland, AL 35049.

How do I pay Online?

Create an account online by clicking here. You can pay your bill online by Visa, MasterCard, or Discover Card.